Privacy Policy
Last updated: May 27, 2026
Introduction
At HeartBridge ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered nonprofit fundraising platform.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, organization details
- Payment Information: Credit card details, billing address (processed securely through Stripe)
- Donation Information: Donor names, amounts, messages, and contact details
- Profile Information: Profile pictures, bio, preferences, and settings
Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: IP address, browser type, operating system
- Cookies: Session data, preferences, analytics information
How We Use Your Information
We use your information for the following purposes:
- Service Delivery: Process donations, manage campaigns, send receipts
- AI Features: Generate content using ChatGPT-4 (no personal data shared with OpenAI)
- Communication: Send important updates, support responses, newsletters
- Analytics: Improve our platform, understand usage patterns
- Security: Prevent fraud, protect against unauthorized access
- Legal Compliance: Meet regulatory requirements, tax reporting
Information Sharing
We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:
Service Providers
- Payment Processing: Stripe for secure payment processing
- Email Services: Mailgun for transactional emails
- Analytics: Google Analytics for usage insights (anonymized)
- Cloud Hosting: Linux-based hosting infrastructure with automated backups
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted using SSL/TLS encryption
- Secure Storage: Data stored in encrypted databases
- Access Controls: Limited employee access on need-to-know basis
- Periodic Reviews: Internal security reviews of authentication, access controls, and dependency updates
- PCI Compliance: Payment card data is processed by Stripe (PCI DSS Level 1) — HeartBridge does not store card numbers.
Your Rights and Choices
Access and Control
- Account Settings: Update your profile and preferences anytime
- Data Export: Request a copy of your personal data
- Data Deletion: Request deletion of your account and data
- Communication Preferences: Opt out of marketing emails
Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.
Data Retention
We retain your information for as long as necessary to:
- Provide our services and support your account
- Comply with legal obligations (tax records, etc.)
- Resolve disputes and enforce agreements
Donation records are retained for 7 years for tax and legal compliance purposes.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data according to this Privacy Policy.
Children's Privacy
HeartBridge is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use of HeartBridge after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@champlinenterprises.com
- Phone: (815) 885-5509
- Mail: Champlin Enterprises
Privacy Inquiries
Illinois, USA
Your Privacy Matters
We are committed to transparency and protecting your privacy. This policy reflects our dedication to earning and maintaining your trust through responsible data practices.